16/11/2010
When service is lousy...
When service is lousy, customers show their disapointment with their feet (walking away..)..
..AND SAUCE !
I'll keep the idea in mind :)...
09:02 Publié dans Expérience client | Lien permanent | Commentaires (2) | Tags : customer service, restaurant, complaints | 
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Commentaires
Very funny ! 'Problem is, usually customers don't even bother expressing their unhapiness and by the time the brand realizes it, it's too late.
Thanks Alice
Écrit par : Sabrina Blanc | 21/11/2010
For sure ! That's why giving customers every opportunity to tell us about thie dissatisfaction is crucial, so that we have the chance to win them back..
see you soon!
Écrit par : alice | 21/11/2010
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