When service is lousy...

When service is lousy, customers show their disapointment with their feet (walking away..)..


30 min no service.jpg










I'll keep the idea in mind :)...

09:02 Publié dans Expérience client | Lien permanent | Commentaires (2) | Tags : customer service, restaurant, complaints | |  Facebook


Very funny ! 'Problem is, usually customers don't even bother expressing their unhapiness and by the time the brand realizes it, it's too late.
Thanks Alice

Écrit par : Sabrina Blanc | 21/11/2010

For sure ! That's why giving customers every opportunity to tell us about thie dissatisfaction is crucial, so that we have the chance to win them back..

see you soon!

Écrit par : alice | 21/11/2010

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